Limited liability company "U24.Concierge"
(hereinafter referred to as LLC "U24.Concierge
") publishes this Public Offer for the sale of Webinars, online courses and other educational materials remotely. 1. General provisions
1.1. According to the article 435 of the Civil Code of the Russian Federation, an offer is a proposal to conclude a contract for the provision of consulting and information services. This document is hereinafter referred to as the Offer/Agreement/Agreement 1. 2.
1.2. This Offer is available in the public domain on the website Webinars.travelun.org, it is addressed to individuals to conclude an agreement with LLC "U24.Concierge" on the following terms.
1.3. Acceptance of the terms set forth in this Public Offer is a cash receipt from the Customer to the Contractor's account or PAO Sberbank, who is a paying agent, as payment for educational services offered on the site. In accordance with paragraph 3 of the article 438 of the Civil Code of the Russian Federation, acceptance of the offer is equivalent to entering into a contract in writing on the terms set out in the offer.
1.4. The contract between the Customer and the Contractor for the Service chosen by the Customer is considered to be concluded on the terms of the Offer from the moment of Acceptance until the Contractor and the Customer fully fulfill their obligations under it.
2.1. The Site
is a set of web pages published on the Internet, united by a single theme, design and a single domain address space, including, but not limited to, the following domain name Webinars.travelun.org.
2.2. The Contractor
is LLC "U24.Concierge".
2.3. The Customer
is an individual who has accepted this offer.
2.4. An online course
represents information services provided by the Contractor to the Customer for a fee. The services are provided by placing training platform materials (text information, audio, video recordings, real-time or recorded webinars) and tasks for the Customer (if they are included in the course program) in a private section of the site, aimed at obtaining knowledge and skills within the course program, according to the schedule set by the Contractor, written and oral replies to the Customer's questions (if they are included in the course program), as well as other information support for the Customer during the course (collectively referred to as the online course/course). A detailed description of the services included in the course, program, prices, dates and other necessary information are available on the website.
2.5. A webinar
represents educational services, i.a. providing the Customer with access to the recording of educational lectures or to live stream lectures on the Internet (webinar room) on a chosen topic. The name, program, price of webinars and other necessary information are available on the site.
2.6. Unique key
is a unique hypertext link that allows you to get access to a webinar or an online course.
2.7. Information materials
are the materials created by the Contractor and intended for sale on the site Webinars.travelun.org. 3. The subject of the contract
3.1. The Contractor undertakes to provide the Customer with services, and the Customer undertakes to pay for these services and properly comply with the conditions set forth in this Offer.
3.2. The Contractor's services can be provided in the form of:
* Organizing an online course.
* Providing access to the webinar.
*The name and program of the specific online course and webinar, time (duration), the procedure, cost, other conditions should be placed by the Contractor before entering into the Contract on the telecommunications network "Internet" on the official website of the Contractor Webinars.travelun.org (hereinafter the "Site") on the relevant page of the Site, which is an integral annex of this agreement.
3.3 The list of the Contractor's services to conduct the online course includes
: * Development of the program, schedule and other conditions of the online course.
* Organizational support of the online course.
* Organizing the online course itself.
* Providing access to the training platform where the online course is conducted.
* Providing information materials included in the course program.
* Providing training materials.
3.4. Participation in the online course is carried out by means of online viewing (viewing via the Internet) of video materials and other materials that make up the online course, as well as performing tasks of the Performer, if they are provided by the course program.
3.5. The service for providing access to the webinar is implemented by sending to the Customer a unique key (hyperactive link) required to view the webinar recording or to view the online streaming of the webinar, depending on the webinar chosen by the Customer.
3.6. As soon as course is completed by the Customer, they shall receive a document proving the completion of the course. This document shall be sent to the Customer by email. In accordance with the Resolution №327 of the Government of the Russian Federation of 31 March 2009 completion of a course is not accompanied by final examination and granting diploma.
3.7. The Contractor has the right to provide services personally and with the involvement of third parties. 4. The procedure for the conclusion of the contract
4.1. This Contract is concluded by performing the following actions by the Customer (acceptance of the public offer).
4.2. The Customer enters their last name, first name, patronymic (if necessary), email address, phone number in special columns on the site, selects the course, course tariff or webinar and pays for it in full. The Customer is fully responsible for the accuracy and reliability of the specified contact information, since information exchange will be carried out in accordance with it.
4.3. Payment for the Contractor's services made by the Customer confirms that the Customer has become familiar with the terms of this public offer and fully and unconditionally accepts them.
4.4. The Customer can find out necessary additional information by sending an email to: email@example.com 5. The procedure for the provision of services
5.1. Online course.
5.1.1. On the first day of training on condition of the full payment for the service, the Contractor shall send to the Customer`s email a link to the website, i.a. a learning platform that will host online course, as well as the login and password for authorization on it.
5.1.2. During the online course, the Contractor provides the Customer with:
• an opportunity to watch the video image of the host of the online webinar, to hear his speech and follow the presentation (if such an opportunity is provided by the webinar program). During the webinar, participants have the opportunity to ask questions to the lecturer via online chat in the time allotted by the lecturer.
• access to video and audio recordings of the classes (if this option is provided by the chosen tariff).
• access to information materials in the form of text materials or in electronic form (if this option is provided by the chosen tariff).
* tasks to be completed independently with subsequent verification, comments and recommendations of the Contractor/employee of the Contractor (if this option is provided by the selected tariff).
*individual consultation, if one is provided for by the selected tariff.
5.1.3. The duration of the course is indicated on the website. The start of the course is announced on the website. The specified information can be duplicated as a separate email to the Customer's email address.
5.1.4. When accessing the site where the online course is held, the Customer is granted the right to post reviews, questions, photos, and texts on the resource. At the same time, it is prohibited to express ethnic, religious and inter-state discord, use foul words and insults towards users of the system and third parties, get personal and get into altercations, distribute information prohibited by the legislation of the Russian Federation and international law, promote weapons, alcohol and drugs. The Customer is solely responsible to third parties for the actions related to their activities on the site-training platform, including that their actions comply with the requirements of the legislation of the Russian Federation and do not violate the rights and legitimate interests of third parties. The customer independently and at their own expense undertakes to settle all claims of representatives of state bodies, as well as third parties related to their actions on the service. In case such behavior is detected, the Contractor has the right to block the Customer's access to the training platform. In this case, no refund will be made. The parties recognize the withheld funds as a penalty for the actions of the Customer.
5. 2. Webinar.
5.2.1. After receiving payment for Customer`s selected webinar, the Contractor shall provide the Customer with an opportunity to view the selected webinar in the electronic form by providing the Customer with the unique key required to activate access to the webinar or to provide the Customer with an opportunity to view online streaming of the webinar – depending on a chosen webinar. The unique key is sent to the Customer`s email address specified by the Customer at the time when the order is placed.
5.3. Under this Agreement the Customer undertakes not to record, distribute (publish, post on Internet sites, copy, transfer or resell it to third parties) information and materials provided by the Contractor for commercial or non-commercial purposes, not to create information products based on it for the purpose of gaining commercial profit, and not to use this information in any other way except for personal use.
5.4. The Customer shall refrain from recording webinars, broadcasting online lessons, text materials and their distribution (including in the form of posting on the Internet, including for a fee, for transfer to collective/shared ownership), as well as from retransmitting (i.a. paid) webinars/seminars for persons who have not concluded a contract for the provision of services with the Contractor. In case this clause is violated, the Contractor shall suspend the Customer's access to the service, and the Customer must pay the Contractor a fine of 1,000,000 (one million) rubles. For the Contractor`s copyright and related rights infringement, the perpetrator can be prosecuted in accordance with the article 146 of the Criminal Code of the Russian Federation.
5.5. Do not change the software part of the site on no account from which the Services are provided, do not perform any actions aimed at changing the functioning and performance of the site.
5.6. Do not post personal data of third parties on the site without their consent, including home addresses, phone numbers, passport data and email addresses.
5.7. Do not place commercial advertising, commercial offers, promotional information or any other intrusive information on the site, except in cases where the placement of such information is coordinated with the Contractor.
5.8. The Services provided by this Agreement are provided by the Contractor exclusively to the Customer personally. The Customer is forbidden to transfer access details (username, password, unique key, link) for receiving services by third parties, as well as to receive or purchase services jointly with third parties without the Contractor's special permission. In case of violation of this clause, the Customer shall pay the Contractor a fine of 1,000,000 (one million) rubles.
5.9. The Services are considered to have been provided and accepted without preparation of acts of acceptance of services rendered at the time of sending the Customer login and password (for online course) or a unique key (for the purpose of watching the recorded webinar or the live streaming of the webinar, depending on a chosen webinar) required for the activation of access to the service.
5.10. By posting texts, photos, reviews and other content on the training platform, the Customer grants the Contractor non - exclusive rights for public display of such content, processing, reproduction, and dissemination to the public without limitation of territory and term, without payment of remuneration. The Customer's content will be available for viewing by the Customer and other participants of the online course.
5.11. Under this Agreement the total liability of the Contractor for any claim or a claim in relation to the agreement or its performance is limited to the payment paid to the Contractor by the Customer. In doing so, the Performer can only be charged for actual damage, but not for lost profits. 6. Payment procedure
6.1. The cost and payment procedure are indicated on the website.
6.2. Payment for services shall be made in full prepayment.
6.3. All payments shall be made in rubles.
6.4. The payment system commission is not included in the cost of services and shall be paid by the Customer separately. The service will be considered paid at the moment of receipt of funds to the Contractor's account.
6.5. If the payment is received in the amount less than the cost of the service, the contract shall not be deemed to be concluded.
6.6. In accordance with part 2 of the article 781 and part 1 of the article 782 of the Civil Code of the Russian Federation, there shall be no refund for the Services not provided due to the Customer`s fault, as well as in case of the Customer's rejection of the Services after the beginning of their provision.
6.7. The Customer has the right to refuse to participate in the online course before the start date by sending a waiver statement at the Contractor's email address. The waiver statement must be sent from the Customer's email address specified during registration on the site.
6.8. Money for the webinar is not refundable from the moment of sending an email with a unique key at the Customer`s email address specified when placing the Order.
6.9. In case of receiving a request for refund during the course, money paid by the Customer will not be refunded.
6.10. The parties agree to consider the sums of money withheld by the Contractor as a contractual penalty paid by the Customer to the Contractor for violation of the terms of this Agreement.
6.11. Waiver statement is considered to be duly executed if it mentions:
* Full name of the Customer;
*The reason for refund and bank details for the transfer;
*The waiver statement must be signed by the Customer, scanned and sent to the Contractor by email as well as by registered mail. The decision to refund money is made by the Contractor based on the study of the reason for refund and compliance with the terms of the Agreement.
6.12. Within 10 (ten) business days the Contractor shall make a decision on refund and inform the Customer about it by sending a response to the Customer's email address.
6.13. The refund shall be made within 10 (ten) business days from the moment the Contractor makes a positive decision on refund.
6.14. Refund shall be made by transferring money to the Customer's bank account specified in the waiver statement.
6.15. In case the Customer, for reasons beyond the Contractor's control, does not use access to the training platform, watch video lessons, read text and graphic material, complete tasks, the Services are considered to have been provided properly and the money paid to the Contractor is not refundable. 7. Resolution of disputes under the contract
7.1. All disputes or disagreements arising between the parties under this agreement or in connection with it shall be resolved through negotiations between the parties.
7.2. In case disputes cannot be resolved through negotiations between the parties, they shall be subject to judicial review in the court of general jurisdiction in accordance with the requirements of the legislation of the Russian Federation at the location of the Contractor.
7.3. The parties have agreed that they will use the following data only for electronic correspondence: On behalf of the Contractor: firstname.lastname@example.org
and the address with the domain name. On behalf of the Customer – the email address specified at the moment of making payment for the course. The parties recognize correspondence from the specified email addresses as a condition for recognizing the email address as a simple electronic signature. All notifications and messages sent by the Parties to each other at the above e-mail addresses are recognized by the Parties as official correspondence under this Agreement. 8. Liability of the parties
8.1. The Parties are responsible for non-performance or improper performance of the obligations under this Offer in accordance with the legislation of the Russian Federation. The Contractor is not responsible for the inability of the Customer to participate in the training, which occurred for reasons beyond the Contractor's control.
8.2. The Contractor is not responsible for discrepancy between the provided Services and the Customer's expectations and/or for the Customer's subjective evaluation, such a mismatch of expectations and/or negative subjective evaluation are not grounds to consider Services to be provided in poor quality, or not in the agreed volume.
8.3. No information, materials and/or consultations provided by the Contractor as part of the provision of services under this agreement can be considered as guarantees. Decision-making based on all information provided by the Contractor is the sole responsibility of the Customer. The Customer assumes full responsibility and risks associated with the use of information and materials provided by the Contractor within their obligations under this Agreement. 9. The validity and change of the Offer
9.1. This Offer comes into force from the moment the Customer accepts the Offer and is valid until the parties fully fulfill their obligations.
9.2. The Customer agrees and acknowledges that making changes to the Offer entails making these changes to the contract concluded between the Customer and the Contractor, and these changes will take effect simultaneously with such changes in the Offer. The current version of the Offer is available on the website Webinars.travelun.org. Continued use of the site will mean that the User or Customer agrees to the terms of the new version of the Offer. In case the User or Customer does not agree to the terms of the new version of the Offer, they shall stop using the Site. 10. Exclusive and copyright rights
10.1. All materials provided by the Contractor to the Customer during the webinar and online course, as well as photo and video shooting received by the Contractor during the online course, are the result of the Contractor's intellectual activity. The Customer gives their permission to use their photo-video image included in the materials specified in this clause. If the Customer does not agree with the use of their image or other data, they must notify the Contractor in writing at the email address: email@example.com
10.2. Exclusive copyright, including related rights, belong to the Contractor. All materials provided to the Customer by the Contractor during the provision of services are only for the Customer's personal use. The Customer does not have the right to copy or publicly quote the specified materials.
10.3. The Contractor is the copyright holder of the site, webinars, online courses, and information materials as composite works.
10.4. The content posted on the site shall not be copied, published, reproduced, processed, distributed, sold or otherwise used in parts or in full without the written consent of the Contractor.
10.5. For audio, video materials, tasks, lecture texts and other results of intellectual activity of the Contractor, the Customer is granted a simple (non-exclusive) license (for the entire world) for a period of 30 (thirty) calendar days or for another period, depending on the chosen program, from the moment of payment for the course. The specified content can be used in the following ways: by familiarizing with it (by viewing, reading, listening, or other familiarizing depending on the type of Content, as well as by reproducing it exclusively for personal purposes. 11. Final provisions
11.1. In everything that is not regulated by this agreement, the parties are guided by the legislation of the Russian Federation.
11.2. By accepting the terms of this Offer, the Customer agrees to receive information via email and messengers (WhatsApp, Viber, Telegram, and others) about all events held by the Contractor, their terms, financial conditions, and other information, regardless of the validity period of this Offer. On doing so, the Customer has the right to unsubscribe from the mailing list at any time by notifying the Contractor by sending an email to: firstname.lastname@example.org. In this case, the Customer is responsible for not receiving the information.
11.3. The court's recognition of any provision of this Offer as invalid or unenforceable does not entail the invalidity or unenforceability of other provisions of the Agreement.
11.5. Without contradicting the above, the Contractor is released from liability for violation of the terms of the Agreement, if such violation is caused by force majeure (force majeure), including: actions of state authorities (including the adoption of legal acts), fire, flood, earthquake, other natural disasters, lack of electricity and/or computer network failures, strikes, civil unrest, riots, any other circumstances, not limited to the above, that may affect the execution of the Agreement by the Contractor. 12. Bank details of the Contractor
Obshestvo s ogranichennoi otvetstvennostyu "U24.Concierge"
Taxpayer Identification Number 7811740418
Tax Registration Reason Code 781101001
Primary State Registration Number 1197847228754
Beneficiary's Acc. № 40702810155000056079
Corresponding account: 30101810500000000653
Bank: NORTHWESTERN PAO SBERBANK
Address: nab. Sinopskaya, D. 50, LIT A, pom.13/2
General Director Garipova Anastasiya